Shipping policy
Everything you need to know about how Old Casa London prepares, ships and delivers your order.
1. Shipping Costs
Delivery within the United Kingdom is free and tracked on every order, with no minimum spend.
Standard delivery never carries a hidden fee. Express Delivery is an optional upgrade for £4.95. Any delivery cost that applies to your order is always shown at checkout before you complete your purchase.
2. Standard Delivery
- Cost: free within the UK, on every order
- Processing time: 1–3 working days
- Delivery time: 7–10 working days after dispatch
- Tracking: included with every order
3. Priority Processing & Express Delivery
We offer Priority Processing and Express Delivery for customers who want their order sooner. Both are available as an option at checkout.
- Cost: £4.95
- Processing time: 1–3 working days
- Delivery time: 5–8 working days after dispatch
- Tracking: included with every order
| Option | Cost | Processing | Delivery |
|---|---|---|---|
| Standard Delivery | Free (UK) | 1–3 working days | 7–10 working days |
| Express Delivery | £4.95 | 1–3 working days | 5–8 working days |
Working days are Monday to Friday, excluding public holidays. The delivery time starts once your order has been dispatched.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking link, so you can follow your parcel from our door to yours.
Old Casa London is not responsible for delays in transit.
5. Shipping Delays
Old Casa London is not responsible for delays caused by customs procedures, adverse weather conditions, carrier disruptions or any other circumstances beyond our reasonable control. If your parcel is running late, contact us and we will help you find out where it is.
6. Shipping Protection
Shipping Protection is an optional add-on, available in your cart before checkout.
If you add Shipping Protection and your parcel is lost, stolen or damaged in transit, Old Casa London bears the full cost. At your choice, we will either send a replacement of the affected item(s) free of charge or refund the full value of the affected item(s).
- Making a claim: email us at support@old-casa.com within 30 days of the estimated delivery date, with your order number and a short description of what happened.
- Damaged parcels: please attach clear photos of the item and the packaging.
- Response time: we aim to respond to every claim within 24 hours.
- Without Shipping Protection: your statutory consumer rights continue to apply.
7. Contact
If you have any questions regarding our Shipping Policy, please contact us at:
support@old-casa.com
Old Casa London