Return & Refund Policy
At Old Casa, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Include the original packaging and tags.
- Not show any damage caused by the customer.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To start a return, please contact our customer support team at:
support@old-casa.com
Please include the following information:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Our team will provide you with the necessary instructions to complete the return process.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please note that it may take 5–10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us within 7 days of delivery.
We will work as quickly as possible to resolve the issue and provide a suitable solution.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned if they have been opened, used or damaged after delivery.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item was received damaged, faulty or incorrect.
Contact
If you have any questions regarding returns or refunds, please contact us at:
support@old-casa.com