Return & Refund Policy

At Old Casa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Period

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must:

• Be unused and unworn
• Be in their original condition
• Include original packaging and tags
• Not show signs of damage caused by the customer

We reserve the right to refuse returns that do not meet these conditions.

Return Process

To initiate a return, please contact our support team at:

support@old-casa.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will provide further instructions.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will work quickly to resolve the issue and provide a suitable solution.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if opened, used, or damaged after delivery.

Shipping Costs

Shipping fees associated with returns may be the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Contact

For any questions regarding returns or refunds, please contact:

support@old-casa.com