FAQ

Orders are processed and dispatched within 1–3 working days, and delivered within 5–8 working days.

Yes — free UK delivery on every order, with no minimum spend. Any delivery cost that applies to your order is always shown at checkout before you pay.

Yes. You receive a dispatch email with a tracking number the moment your parcel leaves. You can follow it any time on our tracking page.

It is created at dispatch, not at checkout — which is why it is not in your order confirmation. If you have not received it yet, email us and we will chase it.

If a number shows “not found”, carriers can take up to 48 hours to register a new parcel. Try again the following day.

Every product page carries its own size guide with exact chest, sleeve and length measurements — check it before you order rather than relying on the label size alone, since cut varies between a knit, a shirt and a coat.

If you fall between two sizes, size up for outerwear and knitwear you'll layer over a jumper, and size down for anything meant to sit close, like a fitted shirt.

Generally yes, true to UK size. Suede and leather will soften and mould to your foot within the first few wears, so if you're between sizes, take your usual size rather than sizing up.

Regular leaves room through the chest and shoulder for layering. Slim is cut closer through the body for a leaner line. Each product page states which cut that piece is, so you're never guessing.

Email us with your order number and we will put it right. Shoes in the wrong size are swapped free of charge — you don't post anything back.

Hand wash cold or use a wool cycle, lay flat to dry — never hang wet knitwear, it stretches under its own weight. Skip the tumble dryer entirely.

Between wears, air it out rather than washing it every time, and store folded, not on a hanger, to keep its shape.

Brush with a dedicated suede brush after each wear to lift dirt before it sets in, and treat with a suede protector spray before the first wear. Keep suede away from rain where you can — a light shower is fine once treated, standing water isn't.

Close, but no screen is fully honest about colour, and natural fibres like wool and corduroy take dye in slightly different depths from batch to batch. If you want pieces to match exactly, order them together rather than months apart.

Wear them around the house for short stretches for the first few days before a full day out. Leather and suede soften with wear and will mould to your foot — this takes days, not weeks.

Every product comes with a 1 year warranty against manufacturing defects.

To start a return, email us with your order number and we will send the instructions. Full detail in our returns policy.

Tell us and we will put it right at our cost. Every product also comes with a 1 year warranty. A photo of the item and the packaging speeds it up considerably.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Payments are handled by secure third-party providers — we never see or store your full card details.

They may ship separately and arrive on different days, each with its own tracking number. Nothing is missing.